Fixed Line and System Services from General Communications

Partnered with Openreach, BT Wholesale, Gamma, Virgin, Entanet, Talk Talk Business and Plusnet in order to recommend the most suitable solution for your business.

Working with you to provide a:

  • Simplified pricing structure, no minimum call or connection charges
  • Seamless process to ensure no risk of disruption to your services
  • Dedicated account management to proactively manage your communications needs and costs
  • An extensive range of telecommunication services to meet all of your current and future needs:
    • Traditional lines (ISDN and PSTN)
    • Reduced call charges
    • Broadband connectivity
    • Ethernet services (Lease Lines, EFM, GEA, EoFTTC)
    • Private area networks
    • Hosted Systems
    • Conferencing
    • Inbound numbers
    • Traditional systems
    • SIP (Voip for Business)
    • Maintenance

Typically we can Save over 20% from your current costs (30-40% from a BT bill).

EE unveils exclusive BT Sport offer for mobile customers

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  • Six months free access to the BT Sport app for new and existing EE pay monthly mobile handset, tablet and SIM only customers
  • Access to the BT Sport App is the first of a series of BT benefits to be made available to EE customers
  • Offer will be supported by a multi-million pound advertising campaign featuring Kevin Bacon, Rio Ferdinand, José Mourinho and Harry Redknapp

EE today announced an exclusive BT Sport App offer for new and existing EE pay monthly customers, providing them with six months free access to all the live sporting action available on BT Sport channels.

From 27 July, EE customers on consumer and small business pay monthly handset, tablet and SIM only plans* will be able to access all the BT Sport channels on their smartphone or tablet. Sports fans can stream the most anticipated action live, or watch highlights over EE’s award-winning 4G network as well as WiFi whenever they choose.

BT Sport on EE

EE pay monthly mobile customers will have access to the full line-up of BT Sport channels: BT Sport 1, BT Sport 2, BT Sport Europe and ESPN on BT Sport. BT Sport coverage includes:

  • Every match in the UEFA Champions League and the UEFA Europa League
  • 42 Premier League matches
  • The Emirates FA Cup
  • SPFL
  • Aviva Premiership Rugby
  • European Rugby Champions Cup
  • America’s Cup
  • MotoGP, UFC and more

As well as live and on-demand catch-up, the BT Sport App provides an array of additional video clips including highlights, interviews, video diaries, fixtures, results and league tables.

All UEFA Champions League and UEFA Europa League matches are available live on the App. The video player has an interactive timeline which plots every significant moment of the game. Goal alerts mean that you’ll have the latest information and you can switch games easily, plus a stats overlay provides team and player statistics without interrupting viewing. Customers can re-watch any of the games in full or check out highlights at any time after the final whistle is blown.

The BT Sport App offer will be available initially to EE customers on pay monthly handset, tablet and SIM only plans, using iOS, Android and Windows devices. The app will be available for free for the first six months and then as a 30 day rolling add-on that costs £5/month. Customers can cancel the service at any time. To be the first to find out how to sign up for the offer, and for further information, customers should register their interest at: ee.co.uk/btsportoffer

* Excludes 4GEE WiFi/Mobile Brodband and Large Business customers. Access to BT Sport App is for personal, non-commercial use only.

iPhone 6 ‘disabled’ if Apple detects third-party repairs

The latest software update for iPhone 6 handsets is rendering the devices useless if it detects repairs not carried out by Apple.

The problem is known as “error 53” and has appeared in Apple products before.

The Guardian reports that users’ phones were disabled after the Touch ID home button was repaired by a non-Apple engineer.

Apple has confirmed that the error message is a “security measure” taken to prevent fraudulent transactions.

“We take customer security very seriously and error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components,” it said in a statement.

“If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used.

“If a customer encounters error 53, we encourage them to contact Apple Support.”

In its report, the Guardian cites the experiences of a freelance photographer, Antonio Olmos, who says the problem occurred on his phone after he upgraded its software.

“When Olmos, who says he has spent thousands of pounds on Apple products over the years, took it to an Apple store in London, staff told him there was nothing they could do, and that his phone was now junk,” the paper reported.

Many iPhone 6 customers have been discussing error 53 online.

At Apple’s discussion forums, one user named wallihall wrote: “With this update I’m unable to use the phone, and still have to pay for the phone itself.

“I did get the front screen replaced, and I understand that it’s now considered “tampered with”, but at least let me use my iPhone on the old IOS system… I can’t retrieve old photos or important documents I once had.”

Apple told the paper that iPhone software checks whether any repairs were authorised by Apple.

A spokeswoman said: “When an iPhone is serviced by an unauthorised repair provider, faulty screens or other invalid components that affect the touch ID sensor could cause the check to fail if the pairing cannot be validated.”

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General Communications would like to thank all their customers for their continued support in 2014 and we look forward to sharing a successful 2015 with you.

We will be closing for Christmas at 1pm on Wednesday 24th December 2014 and will re-open on Friday 2nd January 2015. Any customers wishing to come in on Christmas Eve please note that we will not be open past 1pm.

We wish you a Very Merry Christmas and a Happy New Year!

The General Communications Team

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WiFi Calling now available on EE

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Great news! WiFi Calling is now available on the iPhone 6, 6 Plus, 5c or 5s for all new and some existing users. This great service enables you to call or text over WiFi if you have no signal.

EE are bulk provisioning remaining existing iPhone customers in batches and this will be complete by the end of next week, EE will send a you a message to let you know when this has been done.

Samsung users can also get in on the act, we’ve got some good news there too – from today the service will be available on the Samsung Galaxy S6, S6 Edge and Galaxy S5. However, there is an issue with the software on the Lumia 640, so there will be a delay in the availability for this device.

Here’s how to enable WiFi Calling on a provisioned device:

iPhone
Settings> Phone > Wifi Calls > toggle right next to ‘allow WiFi calls’

Samsung
Phone> More> scroll down and click box next to ‘WiFi Calling’ > click ‘Ok’

Lumia 640
Settings > Mobile + SIM > SIM settings > toggle right next to ‘WiFi Calling’

New Business Extra Promotion

Exciting news, as of today the Business Extra £95 tariff has been reduced to just £45 per month (exc VAT) until August 31st 2015.

This tariff includes:
•    Unlimited UK minutes
•    Unlimited UK texts and picture messages
•    50GB UK Data
•    500MB EU roaming data
•    1200 mins & 1200 texts to and from Europe, USA and the following countries:  Australia, Canada, China, India, Israel, New Zealand, Pakistan, Turkey, US Virgin Islands.

New EE Small Business Roaming Add-on – Now Available

EE’s  new Roaming Add-ons (the Euro Pass and Euro Data Pass) have now gone live.

These new add-ons have the following features:

Euro Pass – Unlimited minutes and texts and 100MB 4G data daily for £3.33/ per day.

Euro Data Pass – 100MB 4G data daily for £2.50 per day.

What happens if 100MB is exceeded in one day?

•Each day, on either bundle you will get 100MB of 4G data (where available).  Once this has been used up, or if you are in an area of no 4G coverage; you can either choose to purchase more 4G data, or you can access up to 400MB 3G data free of charge.

•If you wish to purchase more 4G data then you can buy more at £0.83 for 20MB or £2.50 for 100MB.

•If the slower data is chosen you will be presented with the option to buy faster data every time 50MB is used at the above prices.

What happens once you opt in?

•Once you have opted in, the bundle automatically works each and every day you use your phone abroad in EE’s Europe Zones.

•The charge only applies for the days your phone is used to make calls, receive calls, send texts or use data when you’re in EE’s Europe Zone.

•If your phone’s Data Roaming setting is ON, most smartphones will automatically connect to the internet and the daily charge will be applied.

•‘Daily’ is from 00.00 to midnight UK time.

Eligibility

•Neither pass is available to customers who have monthly data roaming included in their price plan.

•Neither pass is available on shared plans or where YSHAREDLEAD is on an account.

•It is available on Business Connect plans – as individual allowances.

How to opt in

•You can either sign up in the UK or when you are abroad by texting EUROPASS or EURODATAPASS to 150.

•It is also available online, in-store or by calling Customer Services.

•For customers already on £1.67/day UL Europe Zone talk and text – Euro Pass will automatically replace this when you opt in.

•You can remove the pass by texting STOP EUROPASS or STOP EURODATA to 150 or calling Customer Services.

•You will only be charged on the days your phone is used abroad so there is no need to remove it when returning to the UK.

Euro Pass and Euro Data Pass can be used in 39 countries, including overseas dependencies and territories.

The countries included are:

Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

And the overseas dependencies are:

Azores, French Guiana, Guadeloupe, Martinique, Reunion Islands, Saint Martin and Saint Barthelemy.