Today your smartphone is used for so much more than just making a call. It is essentially a portable computer, personal assistant, application platform, voice recorder, data and text communicator and more – all rolled into one. We’ve come to rely on this technology as it has changed the way we live. Mobility has affected the workforce and businesses are tied to mobile devices despite rising costs. It is crucial that all businesses appreciate they CAN reduce mobile costs without compromising the efficiency and quality of their operation.
Here are the top three things you can do to reduce your mobile costs and prevent your business telecom spend from spiraling out of control: audit your services regularly, review your bills for errors, and manage your assets.
Reduce Mobile Costs – #1 Audit Your Services Regularly
We are experts in our field and we would recommend analising your mobile phone bills every quarter. It is a good idea to have a full assessment done to reviews all charges, overcharges, roaming and other miscellaneous fees. This is a common sense practice that very often gets overlooked. In addition, Networks (Orange Vodafone etc) often have deals and discounts available to attract and keep businesses on board – why not take advantage of our services to make sure you’re getting the best from your current provider ?
Reduce Mobile Costs – #2 Review Your Bills for Errors and Ask for Refunds or Discounts
No one’s perfect. We often think that if we get a bill from our Network provider, it must be right! Well think again – or in this case look again — 80% of UK Businesses are on the wrong tariff, you may have charges or billing errors that if not contested will drive up your mobile costs. Around 60% of all telecom bills have some kind of error on them, MONTHLY. When you find these types of errors you should know up front what the Networks policy is on resolutions. Some may give you a refund and/or discount on future charges.
Reduce Mobile Costs – #3 Manage your Assets
As a company’s workforce changes and mobile needs get lost along the way. It’s very important to know 1) where all your mobile assets are (phones, tablets, etc.) and 2) that they are indeed being used as you have allocated them. Just think of the wasted costs of a few active phones just sitting in a desk drawer for months. It is worth your time and attention to invest in asset management either within your company or working with an outside resource.
By following these tips, you’re sure to reduce mobile costs and put yourself and your company on the right path to ensuring a cost-effective mobile environment.
Written by: Chris Hamblin Communications Consultant at General Communications UK Ltd.